Last Updated: August 2025

At Watchup.pk, we strive to ensure your complete satisfaction with every purchase. Please read our Refund and Returns Policy carefully to understand your rights and how to proceed in case you need to return or exchange a product.

1. Return Eligibility

• Returns are accepted within 7 days from the date of delivery.

• The item must be in original condition, unused, undamaged, and with all original packaging and tags intact.

• Products that are personalized, damaged due to misuse, or worn are not eligible for returns.

2. Return Process

• To initiate a return, please contact our Customer Care team via WhatsApp at +92 314 9363728 or call +92 314 9363728 within 7 days of delivery.

• Provide your Order ID, reason for return, and photos if applicable.

• Our team will guide you through the return shipping process.

3. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7 business days.

• Refunds will be made via the original payment method or bank transfer, depending on how you paid.

4. Exchanges

• We currently do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order.

5. Damaged or Defective Items

• If your item arrives damaged or defective, please contact us immediately with photos for a replacement or refund.

6. Shipping Costs

• Shipping costs for returns are the responsibility of the customer unless the return is due to a damaged or incorrect item sent by us.

7. Contact Us

For any questions regarding refunds or returns, contact us at:

WhatsApp: +92 314 9363728
Phone: +92 314 9363728